Terms of Business

Deposit

A minimum of 25% deposit is required before carpet can be cut or orders for bedding or furniture placed on our central warehouse or outside suppliers.

Settlement

Terms are strictly net and outstanding amount must be paid directly to the carpet fitter on the day of installation.

Conditions of Sale

Delivery and Fitting

While every effort is made to deliver and fit to the customer’s satisfaction, deliver promises are approximate only and failure to deliver on the stated date or at a specific time shall not render us liable for damages, lost time or any other consequential loss.  As soon as carpets, bedding or furniture are available our fitting department will contact the customer to arrange the earliest convenient fitting date.

Value Added Tax

Unpaid balances will be subject to VAT at the rate applicable on the date of deliver or collection.

Pipes and Cables

It is the customer’s responsibility to notify the fitter in writing of the location of any pipes or cables which might be damaged during the fitting.  No responsibility can be accepted for damage to under-foot pipes or cables or for consequential damage to property or fittings unless written notification has been given as stated below.

Matching

While every effort is made to ensure satisfaction, exact colour and/or design matching cannot be guaranteed between different widths of carpet due to manufacturing tolerances over which we have no control.  Neither can exact matching be guaranteed between the carpet supplied and the sample displayed in the store.

Plain Carpet

Plain carpet is subject to shading with use, due to pile pressure.  This is characteristic of this type of carpet and does not affect durability of the carpet.

Furniture, Carpets and Bedding

To facilitate speedy and efficient fitting, room to be fitted must be cleared of furniture, effects and old carpet prior to the fitter’s arrival.  The cost of such clearance is not included in your quotation.  No responsibility can be accepted for damage to furniture, effects and old carpet.

Cancellation

No cancellation will be accepted after the carpet has been cut from the roll, or carpets, bedding or furniture received from an outside supplier.